CUSTOMER POLICIES
Terms & Conditions
Effective October 18, 2026 · Version 2026-10-18-v2
These terms explain how ZLIMO PRIVATE SERVICE LLC accepts and provides private transportation services.
Booking and confirmation
Provide accurate pickup, destination, date, time, passenger, luggage and contact details. A request, price display or deposit payment does not confirm a trip. Your reservation is confirmed only when ZLIMO approves vehicle and chauffeur availability. A courtesy-call request does not book transportation or collect payment.
Prices and service scope
Review the service type, vehicle, included hours, base price, deposit and remaining balance before paying. One-way point-to-point, airport and cruise-port transfers use verified driving distance: Mercedes includes the first 40 miles for $150, then $3.75 per additional mile; SUVs include the first 40 miles for $175, then $4.25 per additional mile. Driving distance is expressed to the nearest tenth of a mile; fractional additional miles are prorated and the fare is rounded to cents. No extra fare is added for the distance from the ZLIMO base. An administrator may quote whole-mile rounding or a manual adjustment separately; review and agree to any revised amount before paying. Hourly service has a three-hour minimum; the selected duration and calculated price are shown before payment. Return trips and custom services require a reviewed exact price.
Additional costs and changes
Additional time, stops, tolls, parking, airport fees or other trip changes are reviewed and disclosed separately. Request changes as early as possible; availability and pricing may change. A revised amount is not permission to make an additional automatic card charge. Charges outside the authorized displayed balance require separate customer agreement or a payment link.
Pickup, flights and waiting
Check the pickup details and be ready at the confirmed time. Provide your flight number and tell ZLIMO about delays or itinerary changes. Standard complimentary waiting is 15 minutes for local pickups, 45 minutes for domestic flights and 60 minutes for international flights, unless your confirmation states otherwise. Ask ZLIMO when the waiting period begins for your pickup. Any charge for additional waiting must be disclosed and agreed before collection.
Passengers, luggage and safety
Disclose passenger and luggage needs so ZLIMO can confirm a suitable vehicle. Do not exceed the confirmed capacity. Wear required seat belts. Let ZLIMO know about child safety-seat, mobility or accessibility needs before booking; do not assume equipment is supplied unless confirmed. Smoking, illegal activity, harassment and unsafe behavior are prohibited. The chauffeur may stop or decline unsafe service.
Personal belongings and vehicle care
Check for belongings before leaving the vehicle and contact ZLIMO promptly about missing items. Report damage or spills immediately. Any cleaning or damage claim will be explained with supporting information and reviewed separately; no unspecified penalty is automatically charged under these terms.
Delays and unavailable service
Traffic, weather, flight changes and other disruptions can affect travel times. Map distances, arrival estimates and chauffeur tracking are estimates rather than guarantees. Contact ZLIMO promptly if the service differs from the confirmation. If ZLIMO cannot provide the confirmed service, it will discuss alternatives and review return of payment for service not provided; the customer’s $65 cancellation fee does not apply to a ZLIMO decline or cancellation.
Payment, cancellation and refunds
The Payment Policy and Cancellation & Refund Policy form part of these terms. Cancellation is handled by the ZLIMO team. A refund decision is separate from a trip-status change, and a refund does not by itself cancel a trip.
Questions and applicable rights
Contact info@zlimo.co or (305) 525-5115 with your reservation reference to resolve questions about service or billing. These policies do not limit rights or remedies that applicable law does not allow a business to exclude.
Policy versions
The policy version accepted when you book applies to that booking. Later website changes do not retroactively impose new fees. Any reservation-specific departure from these policies must be disclosed and agreed in writing before it applies.